VoiceBase - AI-Powered Speech Analytics for Enterprise
VoiceBase is an AI platform that transforms call center data into valuable insights to enhance customer experience, optimize sales, minimize compliance risk, and drive operational efficiency.
VoiceBase Product Information
What is VoiceBase?
VoiceBase leverages AI, natural language processing, and intelligence tools to turn raw unstructured call data into structured, rich data for analysis. Its voice analytics software transcribes contact center calls, categorizes conversations, detects and redacts sensitive data, and provides insights through metrics and machine learning algorithms. With VoiceBase, enterprises can analyze chat, email, CRM, and support data for a complete view of customer interactions, enabling them to make informed decisions and improve overall performance.
How to Use VoiceBase?
Automatically transcribe recordings with natural language processing (NLP), inspect and categorize calls with the industry-leading query solution, detect and redact sensitive data, and analyze paralinguistic metrics such as silence, overtalk, dynamism, and sentiment. VoiceBase also offers automated agent QA to help teams improve productivity through data-driven insights.
Core Features of VoiceBase
- Call Transcription
- Natural Language Processing
- Data Categorization and Redaction
- Paralinguistic Metrics Analysis
- Machine Learning Behavior Prediction
- Chat, Email, CRM Analysis
- Automated Agent QA
Use Cases of VoiceBase
- Customer Experience Optimization
- Sales Performance Enhancement
- Compliance Risk Mitigation
- Operational Efficiency Improvement
FAQ about VoiceBase
What types of data can VoiceBase analyze?
VoiceBase can analyze contact center calls, chat transcripts, email communications, CRM data, and support interactions to provide a complete view of customer interactions.
How does VoiceBase protect sensitive data in recordings?
VoiceBase uses AI-powered detection and redaction techniques to automatically scrub sensitive data such as PCI/PII data from audio recordings and transcripts.
Is training or configuration required for VoiceBase analytics solutions?
VoiceBase provides a personalized voice analytics demo for enterprises, and its solutions can be tailored to specific business needs for optimal performance.
What sets VoiceBase apart from other speech analytics platforms?
VoiceBase stands out with its comprehensive AI-powered analytics, robust data categorization, advanced paralinguistic metrics analysis, and automated agent QA capabilities, making it a valuable tool for enterprise voice analytics.
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