Medallia Speech Analytics - Speech Analytics by Medallia: AI Solutions for Call Center Performance
Leverage AI for efficient call center performance optimization with Medallia's speech analytics and speech-to-text capabilities in multiple languages.
Medallia Speech Analytics Product Information
What is Medallia Speech Analytics?
Medallia Speech Analytics offers AI-powered call center speech analytics and speech-to-text software that automatically transcribes customer conversations in numerous languages. The platform provides actionable insights into KPIs, customer pain points, agent performance, and customer satisfaction, enabling efficient analysis and rapid support. With acoustic sentiment analysis, multilingual transcription, and automated scoring, Medallia speech analytics empowers businesses to transform empathetic contact center conversations into actionable insights.
How to Use Medallia Speech Analytics?
Integrate Medallia Speech Analytics into your call center operations to automatically analyze multilingual conversations, provide role-optimized reporting, and leverage acoustic sentiment analysis for coaching opportunities and customer experience improvements.
Core Features of Medallia Speech Analytics
- Multilingual speech-to-text transcription
- Automated scoring for analytics
- Acoustic sentiment analysis
- Role-optimized reporting
Use Cases of Medallia Speech Analytics
- Contact Center Performance Optimization
- Customer Experience Insights
- Multilingual Call Transcription
- Role-Specific Reporting
FAQ about Medallia Speech Analytics
What languages does Medallia Speech Analytics support?
Medallia Speech Analytics supports dozens of languages and dialects for multilingual call transcription and analysis.
Can Medallia Speech Analytics surface emotional insights from call center conversations?
Yes, Medallia Speech Analytics leverages acoustic sentiment analysis to surface emotional insights based on customer and employee audio data.
How does Medallia Speech Analytics save time and support call center performance improvements?
By automating multilingual transcription, automated scoring, and role-optimized reporting, Medallia Speech Analytics saves time and enables actionable insights for coachable moments and customer experience enhancements.
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