Unthread - Unthread: AI-Powered Ticketing and Support for Slack
Automate your support responses and insights with AI, track conversations as tickets, manage emails, and integrate live chat for personalized support, all within the Slack environment.
Unthread Product Information
What is Unthread?
Unthread is the first omni-channel support solution specifically designed for Slack, providing a robust AI-driven tag, ticket, and resolution system. Resolve user queries efficiently, offer personalized assistance, and seamlessly integrate with your favorite tools using Unthread's powerful API and webhook support.
How to Use Unthread?
Connect your first channel for free and start automating ticket tracking and customer engagement on Slack, with no credit card required.
Core Features of Unthread
- Automated ticket tracking and prioritization
- Live chat and email integration within Slack
- AI-driven support insights and responses
- Powerful API and webhook support
- Omni-channel ticket aggregation
Use Cases of Unthread
- Reduce response times and prioritize important tickets
- Automate resolution and support workflows
- Aggregate data and insights across ticket sources
- Customize ticket management and engagement experiences
FAQ about Unthread
What is Unthread?
Unthread is an AI-powered ticketing and support platform specifically designed for Slack, combining automated ticket tracking, conversation insights, and personalized responses in a single omni-channel environment.
Is Unthread only limited to Slack support?
While Unthread is primarily focused on support solutions within Slack, it offers broad omni-channel ticket aggregation and AI-driven insights across various customer engagement channels.
What are the integration capabilities of Unthread?
Unthread provides full integration and automation support for task managers, HRIS, helpdesk platforms, CRMs, and many other tools using its powerful API and webhook capabilities.
Does Unthread offer a free trial?
Yes, Unthread offers a free trial, and you can connect your first channel for free, and no credit card is required for the trial.
Is Unthread suitable for teams in different industries?
Unthread is suitable for teams in various industries, including agencies, open source communities, productivity tools, fintech, infrastructure SaaS, and more, as it provides customizable support solutions and efficient ticket management across different sectors.
Unthread Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
