Twig - AI Assistant for Instant Customer Issue Resolution
Twig is an AI-powered assistant designed to resolve customer issues instantly, providing support to both users and support agents 24/7. The latest version, Twig V1.2: Oak, introduces enhanced features for seamless integration into SaaS applications and efficient follow-up responses.
Twig Product Information
What is Twig?
Twig is the AI assistant that supports customer experience teams in resolving issues instantly, regardless of the time of day. With the latest release, Twig V1.2: Oak, the platform offers additional capabilities for streamlined integration and faster follow-up interactions. Through AI-powered memory and the ability to embed AI agents within SaaS apps, Twig ensures efficient handling of customer queries and seamless support for support agents.
How to Use Twig?
Improve customer support efficiency and response times by integrating Twig's AI assistant into your SaaS application. Utilize the session memory feature for quicker follow-up interactions, and leverage the Outlook native plugin to seamlessly integrate Twig AI into your inbox for enhanced support capabilities.
Core Features of Twig
- AI Agents Embedded in SaaS Apps
- Session Memory for Quick Follow-Up Responses
- Outlook Native Plugin for Seamless Integration
Use Cases of Twig
- Customer Support Efficiency Enhancement
- SaaS Application Integration
- Customer Issue Resolution
FAQ about Twig
How do I justify the ROI on the CX brain?
Customers have reported 40-50% savings in customer response times and hours spent within 3 months of go-live, resulting in significant cost savings for support teams.
What distinguishes Twig from ChatGPT?
Twig works with private data sources that are refreshed weekly, providing tailored and reliable responses based on up-to-date information specific to the organization.
How does Twig compare to in-house AI solutions?
While in-house AI solutions may initially appear simple, they can become complex quickly, whereas Twig offers managed AI capabilities with a focus on customer support.
What sets Twig apart from chatbots?
Twig is tailored for customer support teams and offers advanced features for handling diverse and complex customer queries, setting it apart from traditional chatbot solutions.
Twig Badge
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