Teneo - Boost AI Accuracy to +95% with Teneo - Contact Center AI & Customer Service Automation

Teneo Product Information

What is Teneo?

Teneo is a transformative AI-driven platform designed for high-volume contact centers seeking to elevate their customer interaction quality without added complexity. With Teneo, contact centers can achieve over +95% accuracy in understanding and addressing customer needs, significantly reducing the risk of customer turnover and reinforcing trust at every touchpoint. Proactive AI capabilities anticipate and meet customer needs in real-time, setting a new industry standard for personalized care that retains and attracts clients. Additionally, Teneo's OpenQuestion technology ensures inquiries flow to the right place, optimizing resource use and elevating customer satisfaction. The platform also integrates Generative AI to cut operational costs by up to 98%, delivering a robust ROI that positively impacts the bottom line. Teneo's auto-scalability, open architecture, rapid deployment, and secure, adaptable AI platform further empower contact centers to handle more and deliver excellence. For a comprehensive look at how Teneo is transforming customer interactions and driving real results, explore the detailed case study of HelloFresh, a Teneo success story.

How to Use Teneo?

Boosting CCAI performance with Teneo's AI accuracy enhancement involves swift integration and immediate results. Contact centers can experience a transformative 30% boost in AI efficiency within hours by harnessing the advanced NLU and TLML capabilities, ensuring unprecedented precision in customer interactions. Additionally, implementing Teneo enables contact centers to strategically optimize AI operational expenses, reduce call misrouting by 90%, and revolutionize proactive customer engagement capabilities.

Core Features of Teneo

• AI accuracy enhancement to over +95%
• Robust Generative AI integration for up to 98% decreased operational costs
• OpenQuestion technology for call misrouting reduction by 90%
• Proactive customer engagement capabilities

Use Cases of Teneo

• High-volume Contact Centers
• Customer Interaction Quality Improvement
• AI Efficiency Enhancement
• Operational Cost Optimization
• Proactive Customer Engagement
• Call Misrouting Reduction