Spokk - Measure and Improve Customer Experience with AI-Powered Feedback
Spokk helps businesses measure and respond to customer feedback, manage staff performance, and boost customer satisfaction. It enables you to retain customers, minimize negative reviews, and enhance your business reputation.
Spokk Product Information
What is Spokk?
Spokk is your secret weapon against customer churn. It captures silent moments, helps turn pain points into loyalty, and ensures every customer feels heard. Whether it's measuring customer satisfaction, responding to feedback, or generating AI review drafts, Spokk has all the features you need to enhance customer experience and grow your business.
How to Use Spokk?
Send a verified feedback request to your customers via SMS, collect valuable written and attribute-based feedback, generate AI review drafts, and measure staff performance. Respond to feedback, send coupons, and collect video & text testimonials to boost employee performance and morale.
Core Features of Spokk
- Collect Verified Feedback
- AI Review Draft Generation
- Measure Staff Performance
- Reply to Feedback + Send Coupons
- Collect Video & Text Testimonials
Use Cases of Spokk
- Measuring and Enhancing Customer Satisfaction
- Boosting Staff Performance and Morale
- Minimizing Negative Public Reviews
- Capturing Authentic Customer Stories
- Improving Business Reputation
FAQ about Spokk
What is Spokk?
Spokk is a customer feedback management platform designed to help businesses measure and respond to customer feedback, manage staff performance, and boost customer satisfaction.
How can Spokk help my business?
Spokk can help your business by enabling you to collect verified feedback, generate AI review drafts, measure staff performance, reply to feedback, send coupons, and capture video & text testimonials to enhance customer experience and boost employee morale.
Can Spokk integrate with other platforms?
Spokk offers integration capabilities, but specific integrations may depend on your existing SMS and AI platforms.
Is Spokk suitable for all types of businesses?
While Spokk is designed to enhance customer experience and satisfaction, its suitability for specific businesses may vary. It's best to evaluate its features and match them with your business needs.
What languages are supported?
Spokk may support multiple languages, but the availability of language support may vary. It's recommended to check its language capabilities based on your business requirements.
Can Spokk be custom-labeled?
Spokk may offer custom labeling options, but the extent of customization may be limited. Please refer to the platform for specific details on custom labeling.
On what public review platforms can my customers post their reviews?
Spokk enables your customers to post reviews on various public review platforms, including Google, G2, and more. It offers AI-generated review drafts based on given feedback to boost public reviews.
Spokk Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
