SmartAction - AI-Powered Virtual Agents for Contact Centers
SmartAction offers human-like AI agents designed to meet unique needs, provide quick, effective solutions, enhance satisfaction, reduce wait times, and lower costs. With 21 years of innovation, SmartAction's AI-powered solutions leverage conversational AI and intent-building processes to efficiently address high-volume customer inquiries.
SmartAction Product Information
What is SmartAction?
SmartAction empowers brands with contact center automation, providing virtual agent use cases, 2024 CX Outlook eBook, NOVA's key features, and cutting-edge technology for superior service. Their state-of-the-art technology leverages Natural Language Understanding (NLU), Natural Language Generation (NLG), and Multi-Lingual support, ensuring scalability, accuracy, and seamless integration across various channels.
How to Use SmartAction?
SmartAction integrates with any contact center platform, telephony setup, and data systems you use, offering end-to-end conversational AI support, omnichannel self-service over voice, chat, and SMS text, integration with contact center & business apps, AI expertise, and speed to innovation.
Core Features of SmartAction
- Cutting-edge technology leveraging NLU, NLG, and multi-lingual support
- End-to-end conversational AI support for voice, chat, and SMS text
- Integration with contact center & business apps
Use Cases of SmartAction
- Automating repetitive customer inquiries
- Enhancing customer satisfaction
- Reducing wait times and operational costs
FAQ about SmartAction
How does SmartAction integrate with different systems?
SmartAction integrates with any contact center platform, telephony setup, and data systems used by the business.
What is the unique intent-building methodology used by SmartAction?
SmartAction's unique intent-building methodology is tailored precisely to business requirements and identifies additional intents and opportunities through in-depth call study, ensuring virtual agents are specifically attuned to the business for unmatched performance.
SmartAction Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
