Salesforce AI - Einstein AI by Salesforce
Einstein AI by Salesforce delivers trusted, extensible AI solutions grounded in the Salesforce Platform. Drive productivity, personalization, and enhanced customer experiences across sales, customer service, marketing, and commerce with trusted AI solutions that bring conversational AI to any workflow, user, department, and industry.
Salesforce AI Product Information
What is Salesforce AI?
Salesforce Einstein AI empowers users with trusted, extensible AI that seamlessly integrates into Salesforce's Customer 360. From driving sales productivity to delivering personalized customer service experiences, Einstein AI provides generative, predictive, conversational, and assistive AI tools across various business functions. By utilizing customer data, Einstein AI offers insights, recommendations, and generated content to enhance user workflows and customer interactions.
How to Use Salesforce AI?
Utilize Einstein AI within the Salesforce Platform to empower sales teams with real-time predictions, automated processes, and personalized interactions. Enable service reps to deliver impactful customer service experiences and marketers to drive personalization at scale with predictive and generative AI. Strengthen commerce experiences by leveraging Einstein AI to personalize every buyer journey. Build and customize conversational AI assistants for CRM and deploy AI grounded in your customer data with trust and governance.
Core Features of Salesforce AI
- Sales AI
- Customer Service AI
- Marketing AI
- Commerce AI
- Conversational AI Builder
- Agent Builder
- Prompt Builder
- Model Builder
- Einstein Trust Layer
- Dynamic Grounding
- Sensitive Data Masking
- Ethics and Inclusivity
Use Cases of Salesforce AI
- Enhancing Sales Productivity
- Personalizing Customer Service
- Driving Marketing Engagement
- Improving Commerce Experiences
- AI Assistants for CRM
FAQ about Salesforce AI
WHAT IS SALESFORCE EINSTEIN?
Salesforce Einstein is the #1 Trusted AI for CRM that delivers AI-powered predictions and generated content. Einstein provides conversational UI for AI in every app or workflow, delivered on an extensible and trusted suite of builders for customizing prompts, skills, and models on the Salesforce Platform. Built on the Einstein Trust Layer, Einstein enables you to benefit from AI without introducing risk, juggling different AI vendors, or locking yourself into one model provider. CRM and Data Cloud data enrich and provide context to Einstein for more accurate and relevant outputs.
IS SALESFORCE EINSTEIN GENERATIVE AI?
Salesforce Einstein includes, but is not limited to, generative AI capabilities such as generating sales emails, customer service replies, and more.
WHAT ARE THE BENEFITS OF EINSTEIN?
Einstein generative AI helps businesses achieve increased productivity and reduced costs by reducing the time it takes to complete manual tasks and improving the personalization and relevance of content. Einstein also helps companies to maintain trust with their customers by keeping their customers' data safe.
HOW DOES EINSTEIN WORK?
Einstein is natively embedded into the Salesforce Platform and leverages data from CRM and external applications to provide insights, predictions, and generated content directly in the flow of work.
WHAT ARE AI AGENTS?
Salesforce allows AI agents to be quickly configured, enabling them to proactively support your employees and customers 24/7.
Salesforce AI Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
