Observe.AI - Turn Conversations into Actionable Insights with Observe.AI's Gen AI Conversation Intelligence Platform
Observe.AI offers a Gen AI Conversation Intelligence Platform that combines conversation intelligence with AI-powered automation to drive continuous improvement for agents and sellers, improve customer service quality, and surface critical business insights.
Observe.AI Product Information
What is Observe.AI?
Observe.AI delivers real-time AI for continuous improvement by providing real-time alerts and prompts based on customer needs and emotions, discovering winning behaviors, and automating after-call work. It also provides post-interaction AI for automatically QA-ing 100% of interactions, delivering personalized agent coaching plans, and surfacing critical business insights and staffing decisions through advanced business analytics.
How to Use Observe.AI?
Experience the power of Observe.AI's Gen AI Conversation Intelligence Platform by scheduling a personalized demo. The platform integrates into your existing contact center tech stack, operates at enterprise scale, and boasts industry-leading contact center LLM.
Core Features of Observe.AI
- Real-time AI assistance and automation
- Post-interaction AI for QA and personalized agent coaching
- Advanced business analytics for critical insights
Use Cases of Observe.AI
- Continuous improvement for agents and sellers
- Improving customer service quality and mitigating risk
- Surfacing critical business insights and staffing decisions
FAQ about Observe.AI
What is Observe.AI's Gen AI Conversation Intelligence Platform?
Observe.AI's Gen AI Conversation Intelligence Platform combines conversation intelligence with AI-powered automation to drive continuous improvement for agents and sellers, improve customer service quality, and surface critical business insights.
What are the measurable results provided by Observe.AI?
Observe.AI reports a 20% lift in sales conversions, 15% improvement in compliance adherence, 55% customer sentiment improvement, and a 17% reduction in AHT.
How can I get started with Observe.AI?
You can schedule a personalized demo to experience the power of Observe.AI's Gen AI Conversation Intelligence Platform.
Observe.AI Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
