Medallia Text Analytics - AI-Powered Text Analytics for Actionable Insights
Uncover high-impact insights and drive action with real-time, human-centric text analytics.
Medallia Text Analytics Product Information
What is Medallia Text Analytics?
Medallia’s omnichannel Text Analytics solution, powered by AI and Natural Language Understanding, enables you to quickly identify emerging trends and key insights at scale. Analyze all unstructured data to unearth action-oriented insights that make your employees and customers feel seen and drive real-time actions.
How to Use Medallia Text Analytics?
1. Upload unstructured text data 2. Utilize out-of-the-box or build custom topic models 3. Generate actionable insights and alerts based on sentiment, effort, and other KPIs 4. Drive real-time actions and prioritize support tickets
Core Features of Medallia Text Analytics
- AI-powered Natural Language Understanding (NLU)
- Out-of-the-box and customizable topic models
- Real-time alerts and actionable insights
- Customizable KPIs for sentiment and effort scoring
Use Cases of Medallia Text Analytics
- Customer feedback analysis
- Social media sentiment monitoring
- Voice of employee insights
- Real-time event analytics
FAQ about Medallia Text Analytics
What types of unstructured data can be analyzed?
Medallia Text Analytics can process text data from surveys, social media, reviews, conversations, agent notes, and more.
Is coding knowledge required to create custom topic models?
No, Medallia's solution offers a low- to no-code environment for building custom topic models.
Can KPIs be customized according to specific business needs?
Yes, users can create their own KPIs based on multiple criteria that are most important to their business.
Medallia Text Analytics Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
