Medallia Text Analytics - AI-Powered Text Analytics for Actionable Insights
Drive action with real-time, human-centric text analytics powered by AI and natural language understanding.
Medallia Text Analytics Product Information
What is Medallia Text Analytics?
Uncover high-impact insights and real-time responses using Medallia's omnichannel Text Analytics with Natural Language Understanding. With AI-powered models, flexible KPIs, and out-of-the-box topic models for all industries, this platform delivers actionable, easy-to-maintain, and scalable text analytics offering.
How to Use Medallia Text Analytics?
Easily identify emerging trends, understand complex conversations, and prioritize key insights. Create alerts, customize KPIs, and harness real-time, action-oriented analytics with minimal maintenance and cost.
Core Features of Medallia Text Analytics
- Real-time text analytics
- Event analytics and compound topics
- Automatic alerts and surface emerging trends
- AI-powered natural language understanding
- Out-of-the-box topic models
- Customizable KPIs
Use Cases of Medallia Text Analytics
- Identify emerging trends
- Understand complex conversations
- Prioritize key insights
- Automate agent scoring
- Support various workflows
FAQ about Medallia Text Analytics
What can I analyze with Medallia Text Analytics?
You can analyze unstructured data from surveys, social media, emails, conversations, voice, agent notes, and more, transforming them into action-oriented insights.
Can I create my own KPIs with Medallia Text Analytics?
Yes, you can create customizable KPIs based on the criteria that are most important to you and your business, like empathy and competitor mentions.
What languages does the natural language understanding support?
Medallia's NLU analyzes data in dozens of languages and dialects, making it suitable for multilingual needs.
Medallia Text Analytics Badge
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