Lang - Lang - AI for Real-time CX Insights
Lang is an AI-powered platform that provides real-time customer experience insights, tailored to business complexity. It enables the development of trusted AI workflows beyond chatbots and supports data-driven decision-making backed by accurate, granular insights.
Lang Product Information
What is Lang?
Lang empowers businesses to overcome manual work limitations and gain deep insights into customer experience. The platform offers intelligent triage of complex requests, email automation, continuous improvement of chatbots, and granular tagging with categories adapted to specific business nuances. Furthermore, Lang ensures seamless integration with helpdesk platforms like Zendesk and Freshworks while prioritizing data privacy and security compliance for regulated industries.
How to Use Lang?
To leverage Lang, businesses can seamlessly integrate the platform with their existing helpdesk systems, allowing for real-time insights, automated email processes, and continuous chatbot improvements. Lang empowers teams to access synchronized and reliable data in their Data Warehouse, customize taxonomies for product and other departments, and generate shareable reports based on querying customer data.
Core Features of Lang
- Real-time CX insights
- Intelligent triage
- Email automation
- Continuous chatbot improvement
- Granular data tagging
Use Cases of Lang
- Workflow Automation
- CX Decision-making Support
- Data-driven Product Development
FAQ about Lang
How can Lang help my CX team?
Lang enables seamless integration with helpdesk systems, provides real-time insights, automated email processes, continuous chatbot improvements, and granular data tagging, empowering your CX team to make informed, data-driven decisions.
Is Lang compliant with data privacy regulations?
Yes, Lang is compliant with SOC2, HIPAA, and GDPR regulations, ensuring data privacy and security for businesses, especially those in regulated industries.
What are the key benefits of using Lang?
The key benefits of using Lang include real-time customer experience insights, granular data tagging, seamless helpdesk integration, and data privacy and security compliance for regulated industries.
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