IRIS Clarity - Background Noise Cancellation Solution for Call Centres
IRIS Clarity is an AI-powered solution designed to remove background noise from both the customer and agent end of inbound and outbound calls. It offers a premium experience for voice channels, fostering a significant improvement in call centre performance and customer experience.
IRIS Clarity Product Information
What is IRIS Clarity?
IRIS Clarity allows call centres to enhance their call time KPIs and elevate the overall agent and customer experience by effectively eliminating background noise from customer calls. Trusted by global brands, this solution is designed to bring a competitive edge to call centres, leading to reduced call times and improved analytics. IRIS Clarity is capable of either being deployed as a desktop app for agents or as an SDK, ensuring seamless integration and superior noise cancellation capabilities.
How to Use IRIS Clarity?
To experience the difference IRIS Clarity can make in call quality, play and toggle the demo provided on the platform. Additionally, call centre administrators can manage the usage and access of the app, benefit from detailed reports and analytics, and employ single sign-on (SSO) for enhanced security and automated user provisioning.
Core Features of IRIS Clarity
- Background Noise Cancellation
- Secure Usage with NCSC Cyber Essentials Plus Certification
- Central App Admin
- Reports and Analytics
- SSO and Automated User Provisioning
Use Cases of IRIS Clarity
- Improving Call Time KPIs
- Enhancing Agent and Customer Experience
- Reducing Call Repetition
- Facilitating Inclusivity
FAQ about IRIS Clarity
Is IRIS Clarity compatible with all types of call centre setups?
Yes, IRIS Clarity is engineered to adapt to diverse call centre configurations to effectively remove background noise from customer and agent calls.
What security measures does IRIS Clarity offer for ensuring safe app usage?
IRIS Clarity is NCSC Cyber Essentials Plus certified, and administrators have the ability to restrict app usage to specific IP addresses, ensuring secure and compliant deployment.
IRIS Clarity Badge
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