FIN 2 - AI-First Platform for Automated Customer Support with Human-Quality Service
FIN 2 is a cutting-edge AI agent designed to handle frontline customer support, providing human-like capabilities and boosting engagement and resolution rates.
FIN 2 Product Information
What is FIN 2?
FIN 2 is an advanced AI agent that learns and utilizes all of your company's knowledge, implements the right behaviors and procedures, personalizes each customer's experience, and delivers actionable insights for performance improvement.
How to Use FIN 2?
Integrate FIN 2 seamlessly with Intercom or your existing platforms—no migration required. Enjoy 24/7 AI-driven support handling emails, live chat, SMS, and social channels, delivering high-quality and accurate answers instantly while also allowing a direct handoff to human agents in the Inbox.
Core Features of FIN 2
- Knowledge management
- Multi-source generative answers
- Tone of voice customization
- Multilingual support
- Real-time translation
- AI category detection
- Customized answers
- Actionable insights
- Data and system connection
- Conversation monitoring
Use Cases of FIN 2
- Automated customer support
- AI-driven personalized service
- Engagement and resolution rate enhancement
- Seamless integration with existing platforms for 24/7 support
FAQ about FIN 2
What is the resolution rate with FIN 2 compared to human agents?
FIN 2 enables a significant increase in resolution rates compared to manual support, offering efficient and accurate responses.
How does FIN 2 handle multi-language support?
FIN 2 automatically detects and resolves issues in more than 45 languages, allowing for personalized and efficient customer support across diverse language preferences.
What insights does FIN 2 provide for performance improvement?
FIN 2 offers AI-generated insights for holistic reporting, AI-generated CSAT scores, conversation quality analysis, and detailed reports to monitor and enhance support organization quality and performance.
FIN 2 Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
