Inbenta - Inbenta: Conversational AI Platform
Inbenta's Conversational AI platform utilizes blended AI to create human-like connections through digital agent workflows, enhancing customer satisfaction and increasing self-service rates.
Inbenta Product Information
What is Inbenta?
Inbenta's AI-powered platform is designed to automate conversational experiences, boosting customer support efficiency and fostering self-service. The platform facilitates engaging, omnichannel interactions and provides human-like conversational responses with high accuracy. With a diverse range of use cases, it supports customer experience, employee services, marketing and sales, and digital transformation.
How to Use Inbenta?
Deploy flexible solutions adapted to your needs, ranging from plug-n-play to highly-customized, including customer experience, employee services, marketing & sales, and digital transformation. Leverage the power of AI to increase customer satisfaction, improve employee productivity, capture more revenue, and boost your bottom line.
Core Features of Inbenta
- Automated conversations with human-like touch
- Predictive intent-based search
- AI-enabled knowledge base
- Product videos and click-through tutorials
- Multi-touch digital workflows and real-time escalation
Use Cases of Inbenta
- Customer Experience
- Employee Services
- Marketing & Sales
- Digital Transformation
FAQ about Inbenta
What are the key features of Inbenta's platform?
Inbenta's platform provides automated conversations with human-like touch, predictive intent-based search, AI-enabled knowledge base, product videos and tutorials for autonomous customer support, and multi-touch digital workflows with real-time escalation.
Can Inbenta support multiple languages and live translations?
Yes, Inbenta supports over 100 native languages and live translations to facilitate global customer interactions.
What is the technology behind Inbenta's Conversational AI?
Inbenta's proprietary Conversational AI consists of Machine Learning, Natural Language Processing, and a native Lexicon to ensure near-perfect understanding and response accuracy.
How does Inbenta ensure governance and control over AI responses?
Inbenta offers a secure and transparent AI solution, providing companies with the ability to audit, analyze, govern responses shared with end users, and monitor their organization's compliance.
What makes Inbenta's Conversational AI unique?
Inbenta's Blended AI integrates Generative AI strengths with proprietary technology to create more powerful, accurate, and flexible AI solutions, driving superior conversational experiences.
What industries can Inbenta's services be applied to?
Inbenta's services are adaptable to any industry, with solutions proven to improve customer experience through intelligent automation across diverse sectors.
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