Floatbot - GenAI-Powered Conversational AI Platform for Contact Center Automation
Floatbot is an enterprise-grade Generative AI-powered Conversational AI Platform designed to transform business-critical tasks and elevate customer, agent, employee, adjuster, and underwriter experience with conversational voice AI agents and CoPilot.
Floatbot Product Information
What is Floatbot?
Floatbot leverages the power of AI to offer a suite of solutions that enhance customer support, claims FNOL, claims adjuster efficiency, customer experience, and debt collections. The platform's AI agents aim to boost agent productivity and improve overall operational efficiencies. With a strong focus on real-time support, the platform minimizes operational costs and enhances customer satisfaction.
How to Use Floatbot?
Floatbot’s conversational AI platform seamlessly integrates with diverse channels including phone, IVR, web chat, WhatsApp, and more. It offers multilingual capabilities and pre-built industry-specific templates, making it easier to deploy omnichannel chatbots and voicebots for a wide range of use cases.
Core Features of Floatbot
- AI Orchestration
- Real-Time Agent Assist
- Customer Support Automation
- Claims FNOL Automation
- Debt Collections Automation
- Agent Productivity Enhancement
- Multilingual Support
- Pre-Built Industry-Specific Templates
- No-Code/Low-Code Platform
- Integration with Diverse Channels
Use Cases of Floatbot
- Customer Support
- Claims FNOL
- Claims Adjuster Efficiency
- Customer Experience Enhancement
- Debt Collections
- Omnichannel Chatbot & Voicebot Deployment
- Agent Productivity
FAQ about Floatbot
Does Floatbot allow for omnichannel deployment of chatbots and voicebots?
Yes, Floatbot offers the capability to deploy omnichannel chatbots across various customer-facing digital channels including text, SMS, Facebook Messenger, WhatsApp, website, mobile app, Telegram, and more, along with voicebots for real-time interactions.
What is the primary focus of Floatbot's AI platform?
Floatbot's primary focus is to enhance customer interactions, improve operational efficiencies, and elevate the overall customer, agent, employee, adjuster, and underwriter experience through the implementation of conversational voice AI agents and CoPilot for contact center automation.
Does Floatbot provide real-time agent assist functionality?
Yes, Floatbot's platform includes real-time agent assist, which guides agents during support or sales calls, providing assistance on voice or chat channels, enabling knowledgebase optimization, sentiment analysis, real-time analytics, and call summary among other features.
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