Deflekt.ai - Deflekt.ai - AI-powered Customer Support Inbox Deflection
Deflekt.ai is an AI-powered customer support inbox deflection tool that uses advanced AI algorithms to answer customer and co-worker questions on various channels, enabling organizations to reduce support tickets and increase productivity.
Deflekt.ai Product Information
What is Deflekt.ai?
Deflekt.ai automates the process of answering customer and co-worker questions across multiple channels, such as email, web chat, Slack, Teams, and more. With customizable localization, brand tone matching, and human support integration, it offers an all-in-one toolkit to put support on autopilot. By leveraging AI to analyze and respond to inquiries, it enables users to save time and focus on critical support tickets. Deflekt.ai supports content from websites, documents, knowledge bases, SOPs, phone scripts, blogs, and sales brochures, providing an effective solution for deflecting support queries before they become tickets.
How to Use Deflekt.ai?
Setting up Deflekt.ai is quick and easy. Users can add webpages, upload local files, or use crawlers to incorporate content. The platform allows activation of multiple channels with simple mouse clicks and offers full support for localization and brand customization. With an intuitive interface, monitoring, learning, and improving conversations is seamless, enabling users to enhance their documentation and reduce support tickets effectively.
Core Features of Deflekt.ai
- Multi-Channel Deflection
- Custom Branding and Localization
- Content Integration
- Human Support Integration
- Transparent Deflection Credits
- Cross-Language Support
Use Cases of Deflekt.ai
- Automated Customer Support
- Internal Knowledge Base Query Resolution
- Brand Customized Localization
- Multi-Channel Deflection
- Enhanced Documentation and Support Review
FAQ about Deflekt.ai
What is a deflection?
Each time Deflekt.ai sends a reply on one of your channels, it is counted as a deflection.
What is a project or channel?
A project has its own collection of documents, branding, localization, and active channels. It can be used in multiple ways, such as handling questions for different products or creating a project per language for international activities.
What languages do you support?
Deflekt.ai supports virtually all languages for content analysis and responses. However, the UI is currently available only in English.
Can I get a refund when I cancel my paid plan?
Unfortunately, due to the nature of the product, refunds are not available when canceling a paid plan. However, users can test Deflekt.ai on the Free plan before subscribing to a paid plan.
Do you plan for feature A, B, or C in the future?
Deflekt.ai is designed to evolve based on user feedback and requirements. Users can provide their suggestions and report any issues using the designated feedback tools within the platform.
Deflekt.ai Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
