Cresta - Enterprise-Grade Gen AI Platform for Contact Centers
Empower your contact center with Cresta, the enterprise-grade Gen AI platform designed to deliver transformative results for customer interactions.
Cresta Product Information
What is Cresta?
Cresta is an end-to-end AI platform trusted by the world’s leading contact centers, leveraging generative AI to streamline operations and enhance customer experiences. With real-time guidance, AI-native quality assurance automation, coaching, and assistance, Cresta helps to pinpoint the true drivers of performance, cut costs, and empower every employee to work smarter and faster. It offers custom AI tailored to individual businesses, empowering non-technical leaders to deploy AI models with an intuitive no-code command center.
How to Use Cresta?
Improve customer interactions and streamline operations by integrating Cresta’s AI-native quality assurance automation and real-time agent assistance into your contact center. Train, test, and deploy AI models to derive actionable insights and deliver targeted coaching for enhanced productivity and customer experience.
Core Features of Cresta
- Custom AI models
- Real-time guidance
- Quality assurance automation
- Targeted coaching
- Intuitive no-code command center
Use Cases of Cresta
- Accelerate revenue growth
- Lower cost per contact
- Transform churn risks
- Minimize compliance risk
FAQ about Cresta
How does Cresta pinpoint the true drivers of performance?
Cresta leverages AI to analyze the semantics of every conversation, correlate insights against conversation-level outcomes, and highlight promising opportunities to improve critical KPIs.
Can non-technical leaders deploy AI models with Cresta?
Yes, Cresta’s intuitive no-code command center empowers non-technical leaders to train, test, and deploy AI models for actionable insights.
How does Cresta support enterprise-grade security and data privacy?
Cresta seamlessly integrates state-of-the-art AI into any contact center platform with support for CCaaS, on-premise, and hardphone-based infrastructure while ensuring enterprise-grade security and data privacy.
What benefits does real-time agent guidance offer?
Real-time guidance empowers agents with unmatched precision and impactful AI-driven assistance, enhancing productivity, and delivering brand-defining customer experiences.
How can Cresta accelerate collections while minimizing compliance risk?
Cresta combines behavioral adherence tracking, QA automation, and real-time guidance to reinforce best practices and protect against costly compliance violations while accelerating collections.
Cresta Badge
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