Balto - AI-Powered Contact Center Solution
Enhance your contact center with Balto's real-time guidance platform that ensures excellent conversations, happier customers, and increased revenue.
Balto Product Information
What is Balto?
Balto is a trusted real-time guidance platform that enables you to save calls before they're over and scale excellence to your entire contact center at the push of a button. With a focus on behavior change, Balto provides smart checklists, dynamic prompts, notifications, live chat, and real-time coaching and analysis tools to empower agents and drive continuous improvement.
How to Use Balto?
Balto seamlessly integrates with over 60 softphones and major CCaaS and UCaaS systems, ensuring easy agent workflows and rapid time to value. Additionally, it offers generative AI tools to optimize conversations and enhance performance.
Core Features of Balto
- Smart Checklists
- Dynamic Prompts
- Real-Time Coaching and Analysis Tools
- Integration with over 60 Softphones and Major CCaaS/UCaaS Systems
- Generative AI Tools for Conversation Optimization
Use Cases of Balto
- Enhancing Conversations in Contact Centers
- Improving Sales Performance
- Increasing Customer Satisfaction and Retention
- Real-Time Coaching and Analysis
FAQ about Balto
How does Balto support real-time coaching?
Balto allows managers to set up alerts for key moments on calls and coach agents via live chat with the real-time coaching feature.
What integration options does Balto offer?
Balto seamlessly integrates with over 60 softphones and directly embeds within major CCaaS and UCaaS systems, ensuring easy agent workflows and rapid time to value.
Does Balto provide generative AI tools?
Yes, Balto offers generative AI tools to optimize conversations and enhance performance for both agents and managers.
Balto Badge
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