Acquire - Improve Your Customer Service with Powerful Workflows and Digital Channels
Acquire is a powerful workflow engine and digital channel solution designed to enhance customer service efficiency and effectiveness. It provides customizable integrations, flexible API workflows, and in-person experience support.
Acquire Product Information
What is Acquire?
Acquire extends functionality and solves customer problems with flexible API workflows. It builds workflows that provide customer information across the tech stack, driving efficiency from prioritization to queue management and self-service while giving customer context to agents. The platform simplifies SLAs and alerts and engages in prioritization through routing setup and omni-channel communication. It offers a unified view of conversational history and seamless channel switching while bringing the in-person experience by launching live video support on the agent or customer side directly from a live chat.
How to Use Acquire?
To improve your customer service with Acquire, follow these simple steps. First, integrate the platform to build custom workflows. Second, use SLAs and alerts to maintain customer service response times. Third, engage in prioritization through routing setup and omni-channel communication. Finally, leverage the in-person experience support to recreate face-to-face interactions for effective issue resolution.
Core Features of Acquire
- Powerful Workflow Engine
- Customizable Integrations
- Flexible API Workflows
- In-Person Experience Support
- Unified View of Conversational History
- Omni-Channel Communication
Use Cases of Acquire
- Customer Service Optimization
- Efficient Workflow Management
- Digital Customer Communication
- In-Person Customer Support
FAQ about Acquire
What are the key features of the workflow engine in Acquire?
The workflow engine in Acquire provides flexible API workflows, customizable integrations, and in-person experience support to enhance efficiency and customer service effectiveness.
Can Acquire handle omni-channel communication for customer interaction?
Yes, Acquire allows seamless communication across channels such as chat, SMS, and email, providing a unified view of conversational history.
How does Acquire recreate the in-person experience for customer support?
Acquire enables the launch of live video support directly from a live chat, bringing a more human touch to effective issue resolution when face-to-face interaction is needed.
Is there a free trial available for Acquire?
Please check the official website for the most current information on available trials and pricing.
What industries or businesses can benefit from using Acquire?
Businesses across various sectors, especially those focused on customer service optimization and efficient workflow management, can benefit from the capabilities of Acquire.
Acquire Badge
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