Abbot - A COPILOT FOR CUSTOMER SUCCESS
Abbot is a programmable smart assistant that works alongside you in your team chat to help you get things done. It keeps track of customer conversations, automates tasks, integrates with popular ticketing systems, and provides insights and automations for your customer support. With a focus on security and compliance, Abbot is designed to enhance team productivity and customer satisfaction.
Abbot Product Information
What is Abbot?
Abbot is a programmable smart assistant designed to streamline customer support by monitoring conversations, automating tasks, and providing valuable insights. It integrates with popular ticketing systems, supports AI-powered documentation search, and can be trained on your documentation to provide efficient responses to customer inquiries. Offering scriptability in C#, Python, and JS, Abbot allows customized automations and actions. With advanced features such as automated summarization, topic tagging, and multi-channel updates, Abbot aims to enhance team responsiveness and customer satisfaction.
How to Use Abbot?
Simply add Abbot to your Slack workspace, and invite it to rooms where you'd like it to keep track of customer conversations or where you want to add automation. Abbot monitors the conversations in your support channels, integrates with popular ticketing systems, and can be trained on your documentation.
Core Features of Abbot
- Conversation monitoring and automated escalations
- Automated Summarization and Suggested Next Steps
- Automated Topic Tagging
- Scriptability in C#, Python, and JS
- Integrations with Zendesk, Hubspot, and Slack
- Multi-channel updates for increased visibility
- Insights and activity dashboards
Use Cases of Abbot
- Customer Support Automation
- Conversation Tracking
- Customer Insights and Reporting
- Ticketing System Integration
FAQ about Abbot
What are the supported scripting languages for custom automations?
Abbot supports scripting in C#, Python, and JS for creating custom automations and actions.
Is the AI-powered documentation search feature available in all plans?
The AI-powered documentation search feature is exclusively available in the Enterprise plan.
What does the security compliance entail?
Abbot is SOC 2 compliant, ensuring the security and safety of your data.
What custom features are available in the Enterprise package?
The Enterprise package offers priority support, early access program, AI-powered documentation search, dedicated account management, custom terms, white-labeling, and additional integrations.
Does Abbot offer a free trial?
Yes, Abbot offers a 14-day free trial with no credit card required.
Abbot Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
