Forethought - Advanced AI Agent for Customer Support
Forethought is an advanced AI Agent designed to enhance customer support by delivering natural conversations, improving resolution rates, and lowering costs across every interaction.
Forethought Product Information
What is Forethought?
Forethought's AI Agent offers scalable and customizable solutions to support teams in various industries. From accurately processing messages to quickly resolving tickets, Forethought streamlines customer service workflows, provides relevant knowledge articles, and optimizes customer service performance with its generative AI platform.
How to Use Forethought?
Forethought's AI Agent can be seamlessly integrated into your existing systems and workflows for immediate impact on customer service processes. The AI Agent efficiently handles repetitive tasks, allowing your agents to focus on complex and nuanced customer interactions, resulting in improved productivity and customer satisfaction.
Core Features of Forethought
- Solve: Scalable AI agent for processing messages and delivering accurate responses
- Triage: Utilizes a Large Language Model (LLM) to understand customer intent and route tickets
- Assist: Boosts agent productivity by providing relevant knowledge articles and suggested responses
- Discover: Uses generative AI to recommend and optimize customer service workflows and track performance
Use Cases of Forethought
- Enhancing customer experience and satisfaction
- Streamlining customer service workflows and performance tracking
- Optimizing time-to-resolution and reducing costs
- Boosting agent productivity and efficiency
FAQ about Forethought
Can Forethought's AI Agent be integrated with existing systems and helpdesks?
Yes, Forethought's AI Agent can seamlessly integrate with top helpdesks and existing systems for a streamlined customer service experience.
Is the AI Agent customizable for specific industry requirements?
Yes, the AI Agent is scalable and customizable, making it suitable for various industries and adaptable to specific customer support needs.
How does Forethought's AI Agent contribute to improving agent productivity?
The AI Agent provides relevant knowledge articles, suggested responses, and AI-generated ticket summaries to enhance agent productivity and provide contextual support.
Can Forethought's generative AI platform track and optimize customer service workflows?
Yes, the Discover feature uses generative AI to recommend and optimize customer service workflows, as well as track performance in real time for continuous improvement.
Forethought Badge
Elevate your AiDive Launch with a sleek and customizable badge that complements your site. Choose from three distinct themes (Dark, Light, or Neutral) to perfectly match your website’s style. Easy to embed in your homepage or footer, this badge encourages your community to show their support and boosts engagement effortlessly
How to Install?Click "Copy embed code" and insert it into the source code of your website’s homepage.
