DimensionAI - Build Intelligence with Next-Gen Text Analytics
DimensionAI offers a new type of customer intelligence built on next-gen text analytics. It provides unified data, automatic enrichment, and seamless data transformation to empower the next class of customer experience leaders.
DimensionAI Product Information
What is DimensionAI?
DimensionAI is a platform that captures unstructured data from all customer interaction channels and aligns and enriches it in one integrated and secure location. The platform offers visual workspace for unstructured data discovery and enables the creation of custom dimensions specific to business needs. It provides predictive insights, collaborative dashboards, and contextual monitoring to anticipate customer behavior and drive real business action.
How to Use DimensionAI?
With DimensionAI, businesses can streamline their unstructured data analysis, visualize multi-turn data, and access infinitely customizable, omni-channel dashboards. The platform enables users to collaboratively work across teams with a single source of truth for customer interactions, and it empowers adaptive campaign strategies and measurable performance impact.
Core Features of DimensionAI
- Unified capture of unstructured data
- Visual workspace for data discovery
- Customizable omni-channel dashboards
- Predictive insights and actionable recommendations
- Contextual monitoring for customer behavior
- Automatic enrichment and data transformation
- Collaborative single source of truth for customer interactions
Use Cases of DimensionAI
- Proactive issue resolution
- Adaptive campaign strategies
- Predictive customer behavior analysis
- Content enrichment and predictive insights
- Streamlined unstructured data analysis
FAQ about DimensionAI
What security standards does DimensionAI uphold?
DimensionAI upholds the highest standards of data security, including SOC2, ISO 27001, and GDPR compliance. The platform also offers PII redaction libraries, continuous penetration testing, and master service agreements for enterprise clients.
Can DimensionAI integrate with cloud or on-premises infrastructure?
Yes, DimensionAI offers options for both cloud and single tenancy requirements, and it allows data deletion upon request. The infrastructure is purpose-built for scale and performance.
What are the industries or companies that benefit from DimensionAI?
DimensionAI is designed for companies looking to adopt unstructured, data-driven technologies for the next decade. It has been trusted by innovators at platforms plagued with data silos, helping to align and enrich unstructured data to seed rich analysis across various channels.
How can DimensionAI enhance customer journey and business outcomes?
DimensionAI provides a unified, live customer interaction database that offers real-time visibility into the customer journey, proactive VoC insights, and predictive insights to anticipate customer behavior. It empowers adaptive campaign strategies, targeted resolutions, and prioritization to enhance the customer journey and drive measurable business impact.
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